Terms of Service
Last Updated: March 14, 2025
1. Introduction
Welcome to S Rower. These Terms of Service ("Terms") govern your access to and use of the S Rower website, mobile application, and products (collectively, the "Services"). Please read these Terms carefully before using our Services.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. Product Description
S Rower is a rowing extension designed to connect to smart bicycle trainers, allowing users to experience a full-body rowing workout using their existing smart trainer equipment. Our product includes:
- S Rower Extension Unit
- Universal Adapter Kit (compatible with major smart trainer brands)
- Bluetooth Connectivity Module
- Access to the S Rower mobile application
While we strive to ensure that our product descriptions, images, and specifications are accurate, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.
3. Account Registration
To use certain features of our Services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to update your information as necessary.
We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading, or if you fail to comply with these Terms.
4. Preorders and Purchases
4.1 Preorder Terms
By placing a preorder for the S Rower product, you acknowledge and agree to the following:
- Preorders require payment at the time of placing the order to secure your position in the production queue.
- The estimated shipping date (currently Q2 2026) is an approximation and may be subject to change due to manufacturing, supply chain, or other factors.
- We will communicate any significant changes to the estimated shipping timeline via the email address associated with your preorder.
- Preorder cancellations are available for a full refund until 30 days before shipping begins. After that time, our standard return policy applies.
4.2 Pricing and Payment
All prices are shown in US Dollars unless otherwise specified. We reserve the right to change prices at any time, but changes will not affect orders for which we have already sent a confirmation email.
Payment for all orders must be made at the time of purchase through our secure payment processing system. We accept major credit cards, PayPal, and other payment methods as indicated during checkout.
4.3 Taxes
You are responsible for any taxes, duties, or other governmental charges that may be imposed on your purchase. These charges may vary based on your location and local regulations.
5. Shipping and Delivery
We ship to the countries listed on our website. Delivery times may vary depending on your location, customs processing, and other factors outside our control. We are not responsible for delays due to customs or international shipping complications.
Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
6. Returns and Refunds
We offer a 30-day return policy for products that are unused, in their original packaging, and in the same condition you received them. To initiate a return, please contact our customer service team.
Refunds will be processed to the original method of payment within 14 business days of receiving the returned product. Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective product.
7. Product Warranty
S Rower products come with a limited warranty against manufacturing defects for a period of two (2) years from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
This warranty does not cover damage resulting from misuse, accidents, modifications, improper installation, or normal wear and tear. The warranty is void if the product has been tampered with or repaired by unauthorized persons.
For customers in the European Union, this warranty does not affect your statutory rights under applicable consumer protection laws.
8. Software and Mobile Application
The S Rower mobile application and any software embedded in our products are licensed, not sold, to you. Your use of our software is subject to the following terms:
- You may not copy, modify, or create derivative works of the software.
- You may not reverse engineer, decompile, or disassemble the software.
- You may not distribute, sublicense, lease, rent, or transfer the software to any third party.
- We may automatically update the software on your device when a new version is available.
9. Intellectual Property
All content on our website and mobile application, including text, graphics, logos, images, and software, is the property of S Rower or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not use, reproduce, distribute, modify, or create derivative works of our content without our express written permission.
10. Limitation of Liability
To the maximum extent permitted by applicable law, S Rower and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Services;
- Any conduct or content of any third party on the Services;
- Any content obtained from the Services; and
- Unauthorized access, use, or alteration of your transmissions or content.
In no event shall our total liability to you for all claims exceed the amount you paid to us for the product or service giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for incidental or consequential damages, so the above limitations may not apply to you.
11. Health and Safety Disclaimer
The S Rower product is designed for fitness purposes. Before beginning any exercise program, consult with a healthcare professional, particularly if you have any medical conditions or concerns.
We are not responsible for any injuries or health issues that may result from using our products. Always follow the provided instructions for proper setup and use of the S Rower.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
For consumers in the European Union, these Terms shall not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of the country where you have your habitual residence.
13. Dispute Resolution
Any dispute arising out of or relating to these Terms or your use of our Services shall first be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
For consumers in the European Union, you may also use the Online Dispute Resolution platform provided by the European Commission, which can be accessed at https://ec.europa.eu/consumers/odr.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Email: legal@srower.com
Address: S Rower Headquarters, 123 Innovation Way, San Francisco, CA 94103, USA